A failing component in the iPhone 12 and iPhone 12 Pro is causing audio problems.
By Farhan Mazid
Apple has introduced a new customer support program to fix an issue that "a very small percentage of iPhone 12 and iPhone 12 Pro devices" are suffering from audio problems.
The company said that devices manufactured between October 2020 and April 2021 "may contain a component that may have failed on the receiver module" that causes these audio problems. Only the iPhone 12 and iPhone 12 Pro seem to be affected; Apple said the program does not extend to the iPhone 12 Mini or iPhone 12 Pro Max that complement its current smartphone lineup.
"If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when making or receiving calls," Apple said, "it may be eligible for service." Affected devices can be taken to one of the company's retail stores, shipped to an Apple repair center, or checked out by an Apple authorized service provider to determine whether as part of the program. As such they can be repaired or not.
The company notes that repairing the receiver module requires disassembling the affected iPhone, so if the device "has any damage that impedes its ability to complete the repair, such as a broken screen, that's a good idea." The problem will need to be resolved prior to service." The program does not cover the cost of those repairs; The owner of the iPhone will have to pay for these separately.
Apple provides more information on preparing affected devices for service on its website. 9to5Mac reported that this is the first service program introduced for the iPhone 12 lineup, though users have reported general problems with some devices, such as a lack of responsiveness with the iPhone 12 mini's display shortly after the phone's debut.
"If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when making or receiving calls," Apple said, "it may be eligible for service." Affected devices can be taken to one of the company's retail stores, shipped to an Apple repair center, or checked out by an Apple authorized service provider to determine whether as part of the program. As such they can be repaired or not.
The company notes that repairing the receiver module requires disassembling the affected iPhone, so if the device "has any damage that impedes its ability to complete the repair, such as a broken screen, that's a good idea." The problem will need to be resolved prior to service." The program does not cover the cost of those repairs; The owner of the iPhone will have to pay for these separately.
Apple provides more information on preparing affected devices for service on its website. 9to5Mac reported that this is the first service program introduced for the iPhone 12 lineup, though users have reported general problems with some devices, such as a lack of responsiveness with the iPhone 12 mini's display shortly after the phone's debut.
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